Project Delivery Process
A structured implementation approach designed to minimise disruption and deliver value quickly.
- 8–12 weeks typical timeline
- 6 phases
- 4+ weeks hypercare
6 implementation phases
Typical delivery runs 8–12 weeks depending on integrations, data migration scope and change management.
- 1–2 weeksPhase 1Discovery & Scoping
- Stakeholder workshops and requirements capture
- Workforce model review (roles, sites, award considerations)
- Implementation plan, risks and governance agreed
- 2–3 weeksPhase 2Configuration & Build
- Platform configuration aligned to operational workflows
- Role-based access and dashboards
- Escalation and approval pathways configured
- 2–3 weeksPhase 3Integration & Data Migration
- Integration planning with hospital systems and identity infrastructure
- Data mapping, migration preparation and validation
- Security and access controls confirmed
- 1–2 weeksPhase 4Testing & Validation
- User acceptance testing and scenario validation
- Compliance and audit trail checks
- Reporting outputs verified
- 1–2 weeksPhase 5Training & Change Management
- Training for operational teams and approvers
- Super-user enablement and support pathways
- Change communications and adoption support
- 4+ weeksPhase 6Go-Live & Hypercare
- Go-live support and monitoring
- Issue triage with clear SLAs
- Continuous improvement backlog and enhancements
Delivery principles
A practical, healthcare-first approach that respects clinical operations and governance.
Healthcare-first
Collaborative
Zero disruption
Continuous improvement
